WORLDWIDE SHIPPING / LONGLASTING ROSES
Ab 100 € Versandkostenfrei
WORLDWIDE SHIPPING / LONGLASTING ROSES

RIGHT OF WITHDRAWAL AND CANCELLATION

Right of Withdrawal
Consumers have a fourteen-day right of withdrawal when concluding a remote sales agreement. A consumer is any natural person who concludes the contract for a purpose which can not be attributed predominantly to either his commercial or independent occupation (§ 13 BGB). A distance contract is provided when the contract is concluded with the exclusive use of telecommunication means - in particular by letter, telephone, e-mail or fax - or via the Internet.

Cancellation

Withdrawal

Consumers have the right to revoke the contract within fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. In the case of a contract for several goods which you have ordered under a single order and which are delivered separately, the period of revocation shall be fourteen days from the date on which you or a third party you designate, other than the carrier, The last commodity has or has possessed.

In order to exercise your right of revocation, you must contact us, the

GRACE & FRIENDS GmbH
GRACE Flowerbox
Großbeerenstraße 2
12107 Berlin, Germany
Fax number: +4930 55236771
Email: [email protected]

By means of a clear statement (for example, a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.

They bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Please note that additional taxes and customs duties are payable outside of Germany.

There will be no refund of shipping costs unless the item is damaged or you have cancelled your order in accordance with customer service on time.

You will receive your refund in the form of the original payment method. If your order has been shipped to a location within the EU, all taxes will be refunded. Outside the EU, however, customs duties will apply which cannot be refunded by GRACE Flowerbox. However, in most cases, these can be claimed from your local customs office. As this does not apply to all countries, we recommend that you use a customs agent for cross-border returns.

Please note that the duration of a refund depends on the processing time of your payment service provider and can take up to fourteen business days.

 

Right of withdrawal for subscription contracts

If you have ordered a subscription pursuant to § 2.2.2, the following right of revocation applies to you if you are a consumer:

Model withdrawal form

If you want to revoke the contract, please fill out this form and send it back to:

GRACE & FRIENDS GmbH
GRACE Flowerbox
Großbeerenstraße 2
12107 Berlin, Germany
Email: [email protected]

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

.................................................

Order number ....................................

Ordered on (*) / received on (*) ....................................... ...........

Name of consumer (s) .......................................... .......

Address of the consumer (s) .......................................... ........

.................................................. ..................................................

..................................................
Signature of the consumer (s) (only in the case of a communication on paper)

.................................................. date

(*) Delete as appropriate.

 

Exclusion of the right of revocation

However, the right of revocation does not apply to the following contracts:

1. Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer,
2. Contracts for the delivery of goods which could quickly spoil (especially flowers) or their expiration date be quickly exceeded,
3. Contracts for the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery,
4. Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery
Note: Please note that fresh cut flowers are fast-paced goods and there is no right of revocation.